Kingdom Responsible Gambling Tools and Help

Staying in control at Kingdom Casino

We give every player account at Kingdom Casino access to a set of tools designed to help manage time and spending. A cool-down can be set for 1 to 48 hours, during which login and withdrawals remain available but deposits and bets are blocked. Deposit limits can be set for periods from 24 hours to 1 week, and once active they can only be lowered, never raised, until the period ends.

Limits and session controls

Bet limits and session time limits follow the same structure, with periods from 24 hours to 1 week. We also keep a full transaction history available in the account so spending patterns can be reviewed at any time. Anyone reviewing their overall account setup can see how these tools sit alongside the rest of our terms on the casino review page.

Self-exclusion and self-assessment

Self-exclusion is handled by email only; requests made through live chat are not processed. Self-exclusion can be set for a minimum of 1 day or indefinitely, and once confirmed it cannot be shortened. A separate option through the Curaçao eGaming self-exclusion form covers periods of 6 months or more. We also reference a 5-question self-test alongside GamCare and Gamblers Anonymous self-assessment tools for anyone unsure whether their play has become a concern.

Tools, limit periods and blocking software

The table below sets out the time periods and options tied to each tool we make available.

These periods are fixed by design, so a limit set for a week cannot be eased mid-way, and an indefinite self-exclusion cannot be reversed once confirmed.

Where to find extra support

Alongside the account-level tools, we point players towards external blocking software for devices shared with family or used across multiple sites: NetNanny, CyberPatrol, BetBlocker and GamBan can all restrict access at the device level rather than the account level. These sit outside our own systems but work well in combination with a cool-down or self-exclusion already set on the account.

For anyone who wants to talk to someone outside the casino, we reference Gamblers Anonymous, Gambling Therapy and GamCare as sources of help. Our own self-test of 5 questions is designed as a quick first check, not a diagnosis, and sits alongside the GamCare and Gamblers Anonymous self-assessment tools we link to.

Any question about how these tools interact with an active account, including an open welcome bonus or a pending withdrawal, can be raised through contact support, since self-exclusion requests made by chat are not accepted and must go by email instead.