Kingdom Casino Terms and Conditions Explained

Account Rules at Kingdom Casino

Registering with Kingdom Casino requires a mobile number, email, username, password and your real legal name. The minimum age is 18, or higher where local law requires it. We may offer 2FA for login security, and a 'Forgot Password' option is available via our login page if you lose access to your account.

Prohibited Conduct

Multi-accounting is prohibited, and linked accounts sharing the same device, address, wallet or card may be closed. VPN or proxy use is also prohibited and can lead to forfeited balances. Employees, ex-employees of our service providers, affiliates and their family members are not permitted to play.

Account closure can be requested through live chat. A permanent closure lasts 30 days, after which reactivation can be requested. We keep KYC, transaction and communication records for 5 years as part of our account verification process.

Bonus Clauses and Wagering Conditions

Our welcome bonus and reload offers carry specific conditions that apply across all deposit bonuses.

• Bonuses must be activated manually before a qualifying deposit is made.
• Only one bonus can be active on an account at any time.
• Maximum bet while wagering a bonus is £2 per bet.
• Deposit bonus winnings are capped at 25x the bonus amount.
• Sports and no-deposit bonuses are capped at 10x the bonus amount.
• Buying or triggering in-game features with an active bonus is not allowed.
• Wagering is cancelled if the balance falls to £0.20.
• Unused bonuses may be removed after 1 month.
• Sports bonuses require minimum odds of 1.80 per bet.

Around 60 titles, including popular slots and crash games, are excluded from bonus play while a bonus is active, alongside all live casino and sports betting activity under casino bonus terms.

Withdrawal and Complaint Terms

Withdrawals are usually processed within 3 banking days, though extra checks or holidays can extend this. The minimum withdrawal is £100, with a daily limit of £1,000 and a monthly limit of £10,000. The maximum daily win payable is £100,000. Only one pending withdrawal per payment method is allowed, and one withdrawal request per 24 hours depending on the method used, as explained on our payment methods page.

Funds are returned to the original deposit source unless another method is justified, and winnings are paid only in the currency the bets were placed in. Chargebacks made without first contacting support may lead to account suspension.

Complaints are first handled via live chat, with resolution aimed within 2 weeks and an update within 8 weeks for complex cases. Escalations go to our complaints team by email within 7 calendar days of the incident, with a response within 60 business days. Our liability is capped at the relevant bet value or £500, whichever is lower.